Before engulfing you into what Cendrol does and how we might as well tell you the story of Ajay – one of the first few people who believed in us.
Not only did he take a big leap of faith, but he also cemented the belief we hold in our vision. Before I ramble further in gratitude, I’ll step back and tell you his story.
Ajay, a 36-year old Software Architect by profession, came to us two years ago. When he first walked in, he was overwhelmed by the monstrosity of the commitment he had made by purchasing a 4000 sq ft. land in Jigani near Electronic City, Bengaluru.
I remember my grandmother telling me that she sat at a site every day for 15 months to oversee the construction of her first house. Here, I digress. But with most people devoid of this luxury of time, home construction can be truly daunting.
He and his wife both had jobs and were frantically looking for something that would make the construction process simpler. As luck would have it, he stumbled on our website and spoke to us with nothing but a picture in mind. A picture he had created many, many years ago, replete with a great job, a dream house, a comfortable porch and a rocking chair to while his golden years away.
Of course, the question stuck – how does Cendrol fit into this picture? Well, just as we told him then, Cendrol provides the expertise to construct your dream house we’d love for you to eventually call home.
Soothed by the fact that the central man at Cendrol had an experience of ~5 years and 25000+ sqft of home construction, Ajay opened up to us. He was unsure about what the property would look like. All the architects he had got in touch with were freakishly expensive. He also did not have the time to ponder over all the processes involved in building a house and ensuring QCT – quality, cost and time. Of course, he had a budget he wanted to strictly adhere to so could not waste resources into going for any deal that came his way.
He decided to have us onboard after speaking to Rahul and getting the assurance that Cendrol will be actively involved in all the stages of house construction. From getting government approvals, arranging for bank loans to finding the right architect and interior designer.
From the time Ajay bought the land till a year after the construction was complete, we were at his beck and call. That’s how much our commitment meant to us.
Soon, we got Ajay in touch with one of our featured architects who translated the loose ideas in his head of his house to a concrete image. He wanted a four-bedroom villa with three bathrooms, two balconies, a beautiful porch and a lush green garden. In no time just this description was converted into a workable design. Enter Ajay’s mother who wanted to make sure the house was Vastu friendly. Well, after a few tweaks, Ajay’s first residential purchase had a face he was ecstatic about.
Ajay was also pretty concerned about hiring a contractor – one of the main things that had driven him our way. A contractor is the main lead in such a project. His suit of responsibilities includes arranging for the labourers, procuring quality material, ensuring the construction is done on time and within the allocated budget and overseeing the whole process. He also interacts with multiple stakeholders at each stage – government officials, plumber, electrician, painter, carpenter, vendors etc. Can you imagine how much effort would go into doing this all by yourself?
The more the crucial responsibilities, the more should be accountability. Sadly, this is not what really happens. With no representative to oversee the construction, you completely rely on the contractor who sees an increasing number of opportunities to do shoddy construction work and make money.
We did all of this for Ajay – not the shoddy work – but everything else. We handled multiple stakeholders and by providing real-time access with construction updates (with pictures too) to Ajay, we were able to assure him of outstanding quality, reasonable costing and bang on timing.
Ajay was also able to track the material consignment – where it was from and at what cost it was purchased. Though he had agreed on vitrified tiling on all floors, he switched his preference to wooden flooring in the last minute – a request we incorporated into construction as easily as his change of mind.
Once the construction was complete with all the electric fittings, plumbing accessories and luxurious closets, we went on with Ajay to hunt down the interior designer who would convert that house into his family’s comfortable space.
Started as just a fleeting idea, in a year the house was a beautiful marvel with the most state-of-the-art design. A true head-turner in the locality, Ajay shifted into the place even before he could switch to the office closer to the new home.
We too were invited to his housewarming party and we felt a plethora of emotions – happiness, pride, peace and an undeterred resolve to spread more smiles. Watching Ajay’s family revel in their first investment with such happiness meant the most to us.
Cendrol also ensured Ajay of future help with a post-construction warranty certificate, 1-year free maintenance and a 25-year structural warranty. We told him that if something comes up, a service person would visit his house within 48 hours of reporting the issue. After many such projects and happy housewarming parties, the emotions we experience have stayed the same but the drive to deliver has surprisingly only increased manifolds.
A big shout out to Ajay and his family for taking the leap of faith. Here’s to constantly hoping that the house beckons the best memories for everybody!